Refund policy

At Annabella K, every bouquet is hand-crafted with care to bring joy to your special moments. Because our products are fresh and perishable, our return and refund policy is designed to be fair and clear:

✅ Fresh Flowers & Arrangements

• All fresh flower sales are final once delivered or picked up.

• If your order arrives damaged, wilted, or incorrect, please contact us within 24 hours of delivery with a photo of the item. We will happily offer a replacement or store credit.

✅ Non-Perishable Items (gifts, vases, accessories)

• Non-perishable items may be returned within 7 days of purchase in their original condition.

• Customers are responsible for return shipping or drop-off at our store. Refunds will be issued to the original payment method once the item is inspected.

✅ Cancellations

• Orders canceled at least 24 hours before delivery or pickup are eligible for a full refund.

• Same-day cancellations may not be eligible, as flowers are prepared fresh.

✅ Special & Holiday Orders

• For peak occasions (Valentine’s Day, Mother’s Day, etc.), all sales are final once the order is confirmed.

📩 How to Request a Refund or Return

Please email us at annabellakflorist@gmail.com or call 0303381210 with your order number and details.

Please note that returns will need to be sent to the following address: 8/34 Gladstone Park Dr, Gladstone Park, VIC 3043, Australia